Restaurant Customer Retention Rate Calculator

Calculate restaurant customer retention rate before loyalty, acquisition, or growth plans move.

Estimate retained customers, churn, repeat-customer rate, net customer growth, retained contribution, lost revenue, and buyer-owned retention assumptions before the subscription scope reaches marketing, loyalty, finance, or leadership.

Start retention plan Compare churn Compare LTV Compare CAC Compare loyalty ROI

Retention Inputs

Model the assumptions that turn repeat visits into retained customer value.

Adjust the buyer-owned inputs below. The subscription handoff carries retention rate, churn, repeat-customer rate, retained contribution, lost revenue, and caveats into MICT follow-up.

Starting customersActive customers, loyalty members, or reachable repeat-customer base at the start of the period.New customersNew customers added during the period before churn replacement is evaluated.Lost customersCustomers that churned, lapsed, unsubscribed, stopped visiting, or left the active cohort.Repeat customersCustomers with repeat visits, transactions, orders, or loyalty activity during the period.Average order valueAverage transaction, basket, or check value for retained customers.Orders per retained customerExpected monthly visits, orders, or transactions per retained customer.Contribution marginContribution margin used to value retained customer orders. (%)Retention program costMonthly loyalty, CRM, offer, email, SMS, app, agency, or analytics cost.LocationsNumber of restaurants included in the retention-rate scope.

Restaurant customer retention rate calculator result

93.2%

Customer retention rate.

6.8%

Customer churn rate.

77.4%

Repeat-customer rate against ending customers.

3.7%

Net customer growth after churn.

5,780

Retained customers from the starting cohort.

6,430

Ending customers after new and lost customers.

Retention calculator outcome: A calculated retention case, churn exposure, repeat-customer rate, retained contribution, lost-revenue estimate, buyer-owned assumptions, caveats, and MICT follow-up path attached.

Retention Review

Use the calculated retention rate, churn, and contribution impact to choose the right proof path.

Retention Inputs

Start with starting customers, new customers, lost customers, repeat customers, order value, visit frequency, margin, retention cost, and locations.

A restaurant customer retention rate calculator should make buyer-owned customer-count and repeat-visit assumptions explicit before teams compare retention work against CAC or loyalty spend.

Starting customers, new customers, lost customers, repeat customers, order value, visit frequency, contribution margin, program cost, and location count are named before review.
Buyer-owned POS, loyalty, delivery, attribution, margin, campaign, labor, capacity, and retention assumptions stay separate from market-visible price, menu, promotion, and competitor evidence.
Calculator output can move into LTV, CAC, marketing ROI, sales analytics, retention reporting, dashboards, exports, or MICT follow-up.

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Retention Rate

Calculate retained customers, ending customers, retention rate, churn rate, repeat-customer rate, and net customer growth.

Retention rate becomes operational when growth, loyalty, and finance teams can see whether the customer base is expanding or just replacing churn.

Retention rate, churn rate, repeat-customer rate, retained customers, ending customers, and net customer growth are visible before budget approval.
Marketing, loyalty, operations, finance, analytics, pricing, franchise, and executive owners can adjust the assumptions before the result is shared.
Current retention signals can route into customer lifetime value, customer acquisition cost, campaign ROI, revenue analytics, reporting, dashboards, and subscription scope.

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Churn Recovery

Estimate lost monthly revenue, retained monthly revenue, retained contribution, and program cost per retained customer.

The calculator keeps churn exposure and retention-program cost in the same frame so loyalty decisions do not depend on unstated repeat-visit assumptions.

Lost monthly revenue, retained monthly revenue, retained contribution, program cost per retained customer, and contribution per location are visible in one review.
The calculator distinguishes retention spend from buyer-owned offer, loyalty, attribution, labor, capacity, and execution assumptions.
Candidate proof paths route into LTV, CAC, marketing ROI, promotion tracking, revenue management, sales analytics, dashboards, market evidence review, and MICT follow-up.

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Retention Handoff

Turn retention-rate assumptions into a governed loyalty, acquisition, and growth handoff.

MenuInformatics carries retention rate, churn rate, repeat-customer rate, retained contribution, caveats, and MICT follow-up path into the checkout signup.

Marketing, loyalty, finance, operations, analytics, pricing, franchise, and executive owners know which assumptions they own.
Calculated retention rate, churn rate, repeat-customer rate, retained contribution, lost revenue, caveats, cadence, exports, API needs, and support handoff are retained.
MICT first-touch plan, proof path, opening question, follow-up owner, and next action are prepared from the subscription signup.

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Churn Recovery Math

Keep retained revenue, lost revenue, and retention-program cost in the same review.

$376,278

Retained monthly revenue.

$27,342

Monthly revenue exposed to churn.

$120,735

Retained monthly contribution after program cost.

$1.25

Program cost per retained customer.

1,156

Retained customers per location.

$24,147

Retained contribution per location.

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